Welcome to EXODUS HEALTH CARE SERVICES LIMITED’s home care services.
As our services differ from traditional merchandise sales, we do not handle physical product transportation or courier delivery. Our “service logistics” primarily refers to the process of booking care services, confirming needs, arranging services, and having staff arrive at the client’s designated location.
EXODUS HEALTH CARE SERVICES LIMITED provides home care services to clients in the UK, helping the elderly, disabled, and those requiring daily living support to receive professional and reliable care at home.
- Service Location
Company Name: EXODUS HEALTH CARE SERVICES LIMITED
Service Area: United Kingdom
We provide home care support to eligible clients based on their location, care needs, and available staff.
- Service Appointment Processing Time
After the client submits a service inquiry or appointment request:
Inquiry Confirmation Time: Within 1–2 business days
Our team will contact the client to understand their specific needs;
Confirm the service type, time slot, and related precautions;
Develop a suitable service arrangement based on the client’s situation.
- Service Arrangement Time
After request confirmation:
Standard service arrangement time: Arrangements will commence within 3–7 business days
The specific start time may be adjusted based on the following factors:
Client’s location;
Type of required care services;
Availability of caregivers;
Client’s special needs.
If the client has urgent or special arrangement needs, please contact us in advance, and we will do our best to coordinate according to the actual situation.
- Caregiver Arrival Time
After service confirmation, the caregiver will arrive at the client’s residence to provide services on the date and time agreed upon by both parties.
Generally:
UK local service areas: Arrive on time as scheduled;
Remote or special areas: Additional coordination may be required.
We will confirm the service time with the client or authorized contact person in advance to ensure smooth service execution.
- Service Progress Notification
To ensure smooth communication:
Service appointment confirmation information will be sent via the contact information provided by the client;
We will promptly notify the client of any changes to the service arrangements;
Clients can inquire about the service progress at any time through our official contact information.
- Address and Service Area Description
Since home care services require staff to visit the client’s residence, the specific service coverage area needs to be confirmed based on:
The client’s location in the UK;
Service needs;
Staff availability;
To confirm service availability in your area, please contact us in advance.
- Service Delay Notice
If service arrangements are delayed due to uncontrollable factors, such as:
Extreme weather;
Traffic disruptions;
Unexpected changes in staff arrangements;
Other unforeseen circumstances;
We will communicate with the client promptly and coordinate a new service time as soon as possible.
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