Welcome to EXODUS HEALTH CARE SERVICES LIMITED’s home care services. These Terms of Service aim to clarify the service content, fee structure, service rules, and ownership of website content between us and our clients.
By accessing our website, consulting with us, or purchasing our services, you indicate that you have read, understood, and agree to abide by these Terms of Service.
- Service Content
EXODUS HEALTH CARE SERVICES LIMITED provides professional home care services (Domiciliary Care Services) designed to provide safe, reliable, and personalized care assistance to seniors, people with disabilities, and those requiring daily living support.
Our services include, but are not limited to:
Personal Care Services: Providing daily personal care support based on client needs to help clients maintain personal hygiene and comfort.
Home Assistance Services: Assisting with some daily household chores to help clients maintain a safe and clean living environment.
Daily Living Support Services: Providing practical assistance with daily activities to help clients maintain their independence.
Companionship and Care Services: Provides communication, companionship, and emotional support to help improve clients’ quality of life and psychological comfort.
Personalized Care Support Plans: Customized service arrangements are developed based on each client’s specific needs, lifestyle, and circumstances.
- Service Purchase and One-Time Billing Instructions
EXODUS HEALTH CARE SERVICES LIMITED provides professional care services arranged according to client needs.
Unless otherwise agreed in writing by both parties, each service purchased by the client is a one-time purchase.
Billing terms are as follows:
The fee paid by the client corresponds to the specific care service selected or the scheduled service; each service order is an independent one-time transaction; the one-time payment only covers the services agreed upon within the scope of the order confirmation; if the client requires additional services, extended service time, or additional service items, the service content and related fees must be reconfirmed; no additional services will automatically incur charges without confirmation from both parties.
By confirming the service order and completing payment, the client agrees to accept the corresponding service arrangements in accordance with these terms.
- Service Arrangements
To ensure the provision of care support that meets the client’s needs:
We will confirm the relevant needs with the client or authorized contact person before the service begins;
We will arrange a suitable service plan based on the client’s situation;
The service content may be reasonably adjusted according to the client’s actual needs;
We will strive to provide a professional, respectful, and personalized care experience.
- Client Responsibilities
The client or their authorized representative must:
Provide truthful and accurate information regarding their service needs;
Inform the client of any important circumstances that may affect the care arrangements before the service begins;
Ensure that basic safety conditions are available when caregivers enter the service location;
Payment for the service at the agreed time.
EXODUS HEALTH CARE SERVICES LIMITED will not be liable for any service disruptions caused by inaccurate or incomplete information provided by the client.
- Website Content and Ownership Statement
All content on the EXODUS HEALTH CARE SERVICES LIMITED official website, including but not limited to:
Website text content;
Brand name;
Trademarks;
Page design;
Images, graphics, and related materials;
Service introductions and promotional content;
are owned by EXODUS HEALTH CARE SERVICES LIMITED or legally authorized for use.
Without the company’s written permission, no individual or organization may:
Copy, modify, or reproduce website content;
Use website materials for commercial purposes;
Misuse the company name or brand information;
Infringe upon the company’s intellectual property rights in any form.
The company reserves the right to pursue legal action against any unauthorized use of website content.
- Service Limitations
Our services are intended to provide daily living support and home care assistance and do not constitute medical diagnosis, medical treatment, or emergency medical services.
If customers require professional medical services, they should contact relevant medical institutions or professional medical personnel.
- Service Changes
EXODUS HEALTH CARE SERVICES LIMITED reserves the right to adjust service content and related terms based on business development, changes in laws and regulations, or service optimization needs.
Any significant updates will be published on the website.
EXODUS HEALTH CARE SERVICES LIMITED: Protecting your life with professional care and supporting independence with attentive service.