Thank you for choosing EXODUS HEALTH CARE SERVICES LIMITED’s home care services.
We are committed to providing professional, reliable, and personalized home care services for seniors, people with disabilities, and clients requiring daily living support. As our services are professionally tailored to client needs, the following policy applies to all service bookings, payments, and cancellation requests.
- Service Description
EXODUS HEALTH CARE SERVICES LIMITED provides the following services:
Home personal care support;
Home assistance services;
Daily living support;
Companionship and care services;
Personalized care plans developed based on client needs.
Our services are not physical goods and are not subject to traditional product return processes.
The services purchased by clients are one-time purchases, and the fee corresponds to the specific services confirmed.
- Service Cancellation and Refund Request
If you need to cancel a booked service, please contact us within 24 hours.
Upon receiving a cancellation request, we will process it according to the following:
If the service has not yet started, the customer can apply for cancellation and a refund based on the actual situation;
If the service has already started, the refund amount will be assessed based on the completed service content;
Completed service portions may not be refundable;
If the confirmed service cannot be provided due to reasons attributable to EXODUS HEALTH CARE SERVICES LIMITED, we will negotiate a refund or reschedule the service with the customer.
- Refunds are also available for confirmed services
Even if the customer has confirmed the service arrangement or submitted service materials, they can still contact us to request a refund if they wish to cancel the service.
Please note:
The customer needs to provide order information or proof of payment;
We will review the application upon receipt;
Refund processing will be confirmed based on the actual service situation.
- Regarding “Returnable After Opening”
Since our service does not involve physical goods, there is no issue of traditional product opening.
If the customer has received service-related materials, confirmation information, or service arrangements but still wishes to cancel the service, they can still contact us to request a refund.
We will process your refund application reasonably based on whether the service has started, what has been completed, and the actual costs incurred.
- Refund Processing Time
After your refund request is approved:
Refund processing time: Typically 3–5 business days; Actual arrival time may vary depending on the processing speed of your bank or payment institution.
Refunds will be returned to the original payment method.
- Contact Information and Return/Refund Address
To request service cancellation, a refund, or inquiries, please contact us in advance.
Email: support@exoduscareservices.co.uk
Phone: 447914768230
Return/Refund Contact Address:
Pandora House Office 4, First Floor, 41 – 45 Lind Road, Sutton, Surrey, England, SM1 4PP
Contact Information: Please contact us via the official email address, phone number, or company address listed on the website.
- Contact Us
If you have any questions about our refund policy, service cancellation, or fee arrangements, please feel free to contact EXODUS HEALTH CARE SERVICES LIMITED.
We take every customer’s needs seriously and strive to provide a fair, transparent, and professional service experience.
EXODUS HEALTH CARE SERVICES LIMITED respects every customer’s choices and provides reassuring and reliable care support.