Welcome to EXODUS HEALTH CARE SERVICES LIMITED (hereinafter referred to as “we” or “the Company”). We highly value the protection of the personal information of our customers, service users, and website visitors, and are committed to processing your personal information securely and transparently in accordance with applicable data protection laws and regulations.
This Privacy Policy aims to explain to you how we collect, use, store, and protect your personal information when you use our home care services, visit our website, or contact us.
- Information We Collect
To provide you with safe, effective, and personalized care services, we may collect the following types of information:
(1) Personally Identifiable Information
Including but not limited to:
Name;
Contact information (telephone number, email address, etc.);
Contact address;
Date of birth or age;
Emergency contact information.
(2) Care-Related Information
Because our services involve home care support, we may need to collect information related to care arrangements, including:
Physical condition and care needs;
Daily living support needs;
Service preferences;
Special care requirements;
Information related to care plans.
We will only collect and use relevant information to the extent necessary to provide care services, develop appropriate support programs, or fulfill legal obligations.
(3) Website Usage Information
When you visit our website, we may automatically collect certain technical information, such as:
Browser type;
Device information;
IP address;
Website access records;
Page browsing history.
This information is used to improve website functionality, enhance user experience, and ensure website security.
- How We Use Your Information
The information we collect may be used for the following purposes:
Providing and managing home care services;
Developing personalized care arrangements based on your needs;
Communicating with you regarding service appointments, consultations, and related matters;
Processing your service requests or consultation requests;
Improving the quality of our services;
Maintaining website security and normal operation;
Complying with applicable laws, regulations, and regulatory requirements.
We will not use your personal information for commercial purposes unrelated to the services.
- Protection of Personal Information
We take reasonable technical and administrative measures to protect your personal information, including:
Restricting unauthorized access to personal data;
Establishing internal information protection processes;
Appropriately managing the security of sensitive information;
Regularly reviewing information security measures.
While we strive to protect your information security, internet transmission cannot be guaranteed to be absolutely secure. Therefore, we advise you to exercise caution when providing personal information.
- Information Sharing and Disclosure
EXODUS HEALTH CARE SERVICES LIMITED will not sell, rent, or illegally share your personal information.
We may share information to the extent necessary in the following circumstances:
Sharing necessary information with authorized caregivers or related service personnel to provide care services;
Sharing information with your explicit authorization;
Providing information as required by law, court order, or regulatory agency;
Making necessary disclosures to protect the safety of customers, employees, or the public.
All information sharing follows the principle of minimum necessity.
- Data Retention Period
We will retain your personal information as needed to provide services, as required by law, and in accordance with our internal data management policies.
When your information is no longer needed for related services or legal obligations, we will take reasonable steps to securely delete or anonymize the relevant data.
- Your Privacy Rights
Under applicable data protection laws, you may have the following rights:
To request access to your personal information;
To request correction of inaccurate information;
To request the deletion of your personal information;
To restrict or object to certain information processing methods;
To withdraw your previously provided authorization (if applicable).
If you wish to exercise these rights, please contact us through our official contact information.
- Cookie Technology
Our website may use cookies or similar technologies to help:
Remember user preferences;
Analyze website visits;
Improve website functionality and user experience;
Enhance website security.
You can manage or disable cookies through your browser settings, but some website functions may be affected as a result.
- Third-Party Services
In some cases, our website may use third-party technologies or services to support its operation, such as website hosting, analytics tools, or security services.
These third-party service providers can only process information to the extent necessary to provide the relevant services and are subject to applicable data protection requirements.
- Children’s Privacy Protection
Our services are primarily aimed at adults, the elderly, and those requiring care support.
We do not knowingly collect personal information from minors. If we discover any unauthorized collection of relevant information, we will take reasonable measures to handle it.
- Privacy Policy Updates
We may update this Privacy Policy in accordance with changes in laws and regulations, business adjustments, or service needs.
The updated policy will be published on the website, indicating the latest effective date. We recommend that you check this page regularly to understand the latest information protection measures.
EXODUS HEALTH CARE SERVICES LIMITED is committed to protecting the information security and privacy rights of every customer while providing professional care services.